FAQ
When will my order arrive?
You can find the complete list of shipping times in our Shipping Policy.
How can I contact customer service?
You can contact us via email or live chat. Email: wokawokahonesty@gmail.com
What payment methods do you accept?
For the convenience of both local and international customers, we accept secure payment methods such as credit and debit cards. Additionally, we offer other payment options like Klarna, iDEAL, Bancontact, Shop Pay, Google Pay, and Apple Pay.
How can I track my order?
Once your order is shipped, we will send you an email containing tracking information and a link to track the shipment's progress.
You can also track your order here.
How do I return my order?
We offer a 30-day money-back guarantee, which means you have 30 days to request a return.Click hereto learn more about our Refund Policy.
What should I do if I need to change the delivery address?
To change your shipping address, please email the updated address to wokawokahonesty@gmail.com. Make sure to include your order number and the correct address.
Once the order has been shipped, we can no longer change the address. You will need to contact the shipping carrier directly. If this is the case, please contact our support team for assistance.
Can I cancel an order I’ve placed?
All cancellation requests must be made as soon as possible. Once you receive an email indicating that the order has been shipped, it can no longer be canceled.
To submit a cancellation request, please email wokawokahonesty@gmail.com, or contact us via chat or social media. Please include your order number and name.
What should I do if my items are damaged during shipping?
Please inspect your order upon receipt, and if the items are defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.